As part of their services Q-support commits to apply the guidelines an requirements based on ISO 20700 – “Guidelines for Management Consultancy Services”.
Q-support is committed to respect the values and ethical principles mentioned hereafter:
Q-support applies a high standard of integrity in the exercise of the profession, in particular in relation with the clients.
Honesty and clear communication will always be maintained in the workplace.
In their relationship with customers, Q-support will provide objective advice. Q-support will not make career decisions based on personal relationships.
Q-support acts in good conscience and maintains absolute independence, not giving credence to any pressure or influence, of any kind, that could affect objectivity and integrity.
Q-support implements the necessary procedures to prevent any situation of conflict of interest in the exercise of its mission.
Q-support is committed to maintaining its knowledge and professional skills up to date.
Q-support will in its discussions with potential clients be sincere about the type of service it offers, the knowledge and the experience required it possesses, or for which it does not have sufficient human and material resources.
Q-support will not accept projects for which it does not have the required competence and experience. Q-support will not accept projects for which it does not have sufficient human and material resources.
Q-support is flexible and available in the conduct of their services.
Q-support will take the necessary measures to preserve the confidentiality of all information provided by our customers. This obligation includes all information not publicly available, including all data, in any form whatsoever, about our clients, their products and services, suppliers, customers, employees, parent company and subsidiaries.
Q-support commits to practice its profession with respect for the fundamental rights of the individual, and to maintain loyal and fraternal relations with its counterparts.
Q-support will operate in accordance with the regional, Belgian and European legislation in force.
Q-support commits to work together as a team to deliver the work to be done.
Q-support ensures that any obligations regarding communication about the assignment are fulfilled (e.g., confidentiality agreements, preparation of case studies, articles, requests for references, etc.), and that the client is debriefed at the end of the assignment.